Telephone Triage for Obstetrics & Gynecology (3rd Edition)

Elevate your obstetrics and gynecology telephone triage with the 3rd Edition of Telephone Triage for Obstetrics & Gynecology—a vital resource for delivering safe, efficient, and effective care.

This user-friendly guide offers a comprehensive range of up-to-date, evidence-based protocols, supported by proven patient-questioning techniques, quick-reference charts, and real-life scenarios. Whether you work in private practice, a hospital, a clinic, or a call center, this indispensable resource will help you maintain high triage standards while addressing individual patient needs with accuracy and empathy from the very first call.

Key features of this edition include:

• New Chapter: Integrating internet research into advice based on specific protocols.
• New and Expanded Protocols: Updated content on preconceptual screening, the impact of infectious diseases on pregnancy, infertility management, and emergency contraception.
• Quick-Reference Sections: Protocols are arranged alphabetically for quick and easy access.
• Flowchart Format: Streamlined data-gathering that helps determine the nature and urgency of the caller’s concern, guiding appropriate interventions.
• Patient Education: Easy-to-explain sections follow each protocol, aiding in clear communication.
• Basic Triage Assessment Forms: Specific forms that require essential patient data for accurate triage.
• Telephone Charisma: Tips on developing sympathetic listening and effective communication skills.
• Effective Questioning Techniques: Strategies for asking the right questions, managing time, and ensuring clarity.
• Real-Life Call Scenarios: Examples highlighting common pitfalls such as inadequate listening, missing key questions, or making premature judgments.
• Comprehensive Coverage: Detailed guidance on the basics of telephone triage, including logistical and legal considerations, assessments, and more.
• Obstetric Protocols: Covering preconceptual and infertility issues, early pregnancy management, fetal prenatal screening, and more.
• Gynecologic Protocols: Addressing abnormal bleeding, contraceptive concerns, breast complaints, menopausal issues, and more.

This essential guide is perfect for gynecologic and obstetric nurses, certified nurse midwives, OB/GYN nurse practitioners, triage nurses, and health professionals in call centers.